Help
Quick help for the Chocon mobile app, parent Dashboard and Chocon Desktop provided by CKPAY.,JSC.
Mobile notifications are not arriving?
Open Account → Notification settings in the app, check the iOS/Android system permission, and refresh the status. If permission was denied, enable it in system Settings; Chocon will not show “enabled” until the operating system confirms it.
Sign-in or account switching failed?
Check the connection and device clock, close the sign-in page, then retry from the app. If you just switched accounts, let sign-out finish before signing into another account. Use the linked Apple ID for Apple sign-in; email/Google authentication must finish on the Chocon sign-in page opened by the app.
Cannot scan the pairing QR?
Grant camera permission only while using the QR scanner, clean the lens and keep the entire code in frame. You can enter the pairing code manually; an expired code must be regenerated in Chocon Desktop.
Want to delete your account?
In the app, open Account → Delete account and follow the confirmation steps. If you cannot access the app, use chocon.net/dashboard/account-deletion. Deletion may show processing or retry-needed states; treat it as complete only after the completion screen.
Install Chocon Desktop for pairing
Sign in to Dashboard for the correct installer, then scan or enter the pairing code in the mobile app.
Request account deletion
Use the public web path if you can no longer sign in to the app.